Return Policy
At KasNovas, we want you to be completely satisfied with your purchase. If you receive a product that is broken, has defects, or if your package never arrives, we offer a money-back guarantee under the following conditions:
1. -Eligibility-
- You must contact us within 30 days of receiving your order (or the expected delivery date for packages that never arrived).
2. -Proof Required-
- Please provide the order number and proof of the issue (such as photos of broken or defective items).
- For packages that never arrived, we will require confirmation of the delivery status from the shipping carrier.
3. -Return Process-
- To initiate a return, please contact our customer service team at support@kasnovas.com
- We will guide you through the return process and provide you with any necessary return shipping information.
4. -Refunds-
- Once we receive all proof or confirm the issue, we will process your refund to the original payment method within 1-3 business days.
5. -Exclusions-
- Items returned without proof or outside the 30-day window may not be eligible for a refund.
Thank you for shopping with us! If you have any questions about our return policy, please feel free to reach out to our support team support@kasnovas.com
1. -Eligibility-
- You must contact us within 30 days of receiving your order (or the expected delivery date for packages that never arrived).
2. -Proof Required-
- Please provide the order number and proof of the issue (such as photos of broken or defective items).
- For packages that never arrived, we will require confirmation of the delivery status from the shipping carrier.
3. -Return Process-
- To initiate a return, please contact our customer service team at support@kasnovas.com
- We will guide you through the return process and provide you with any necessary return shipping information.
4. -Refunds-
- Once we receive all proof or confirm the issue, we will process your refund to the original payment method within 1-3 business days.
5. -Exclusions-
- Items returned without proof or outside the 30-day window may not be eligible for a refund.
Thank you for shopping with us! If you have any questions about our return policy, please feel free to reach out to our support team support@kasnovas.com